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B2B Customer Retention – An Overlooked Opportunity

Posted by Kenneth Connolly on 29-Jul-2016 16:00:00

Over two-thirds of B2B customers are actively disengaged with the companies they purchase from – B2B Marketing

Life for sales and marketing teams is all about new business. It’s about generating leads and converting them to sales. Ultimately, getting the buyer’s signature on the dotted line is the objective. But what happens after this? What happens when a lead actually becomes a customer and you have to start fulfilling all the things you said you would? Based on the statistic above, it would seem that most businesses lose the enthusiasm towards leads as soon as they become customers. And as expected, the buyers become jaded and disconnected from the brand. If you’re wondering if this is really a big deal, just consider this…

Topics: B2B, B2B marketing, B2B Customer retention